Privacy Policy

What We Collect

When you request a quote, book a consultation, or contact us, we collect the information you provide: name, email address, phone number, property address, and the details of your request. If you have a client portal account, we also maintain records of your equipment, service history, invoices, and messages with our team.

How We Use It

We use your information to respond to your requests, schedule and perform work, maintain service records, send invoices, and communicate about your equipment. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Service Providers

We may use trusted service providers (such as hosting and email delivery) to operate this website and our business. These providers process data only on our behalf.

Data Retention & Security

Service and equipment records are retained for the life of the customer relationship because they document warranty-relevant maintenance history. We use industry-standard measures — encrypted connections, hashed passwords, and access controls — to protect your information.

Your Choices

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we're required to keep). Contact us at sales@generatordepotohio.com or (440) 728-7908.

Changes

We'll post any changes to this policy on this page with an updated effective date.